Privacy Policy

TranzactIQ ("we," "us," or "our") provides AI-powered reconciliation and financial operations software for regulated institutions. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you interact with our website, request a demo, or use our platform.

By accessing our services, you agree to the practices described here. If you do not agree, please do not use our website or products.

We may collect the following categories of information:

• Contact and account information — name, business email, phone number, company name, job title, and login credentials when you register or contact us.
• Usage and technical data — IP address, browser type, device identifiers, pages visited, referral URLs, and interaction logs collected through cookies and similar technologies.
• Operational and financial data — transaction files, settlement records, reconciliation outputs, and related metadata that you or your organization upload or connect to the platform under a commercial agreement.
• Communications — messages you send through contact forms, support channels, or email correspondence.

We use collected information to:

• Provide, operate, maintain, and improve our products and website.
• Authenticate users, enforce role-based access, and maintain audit trails.
• Respond to inquiries, schedule demos, and deliver customer support.
• Detect, prevent, and address security incidents, fraud, or misuse.
• Comply with applicable laws, regulations, and contractual obligations.
• Send service-related notices; marketing communications only where permitted and with opt-out options.

Where required, we process personal data based on your consent, performance of a contract, legitimate business interests (such as product security and improvement), or compliance with legal obligations. You may withdraw consent for optional processing where applicable, without affecting lawfully processed data before withdrawal.

We do not sell personal information. We may share data with trusted subprocessors who assist with hosting, analytics, email delivery, and customer support — bound by confidentiality and data protection obligations. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of TranzactIQ, our customers, or others.

We retain information for as long as needed to provide services, meet legal and regulatory requirements, resolve disputes, and enforce agreements. Retention periods for operational and financial data are defined in customer contracts and applicable record-keeping rules.

We apply administrative, technical, and organizational safeguards — including encryption in transit and at rest, access controls, and audit logging — designed to protect information against unauthorized access, alteration, or disclosure. Details are available on our Security page.

TranzactIQ operates globally. Where data is transferred across borders, we implement appropriate safeguards consistent with applicable data protection laws and contractual requirements.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us using the details below. We will respond within timelines required by applicable law.

Our website may use essential and analytics cookies to maintain sessions and understand how visitors use our pages. You can manage cookie preferences through your browser settings; disabling certain cookies may affect site functionality.

Our services are intended for business and professional use. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact us at admin@tranzactiq.com or write to our India office listed in the website footer.